Jul 4, 2025
The rise of AI in the banking industry is no longer theoretical—it’s operational. The Bank of New York Mellon (BNY Mellon) has introduced dozens of AI-powered “digital employees” that now function alongside human staff, complete with company login credentials and direct managers. These AI agents, or “digital workers,” autonomously handle tasks like coding and verifying payment instructions. According to BNY’s Chief Information Officer Leigh-Ann Russell, these bots will soon have their own email addresses and even communicate via platforms like Microsoft Teams, making their integration into the workforce feel more human than ever. The AI Hub at BNY developed two distinct personas in just three months—one focused on identifying coding vulnerabilities and another on payment verification—each operating in controlled environments to manage data access.
Other major banks are moving in the same direction. Goldman Sachs has deployed an internal AI assistant to 10,000 employees to help with tasks like proofreading and generating content, with plans for these tools to adopt more “agentic behavior,” meaning they’ll begin to complete tasks independently, much like a human coworker. JPMorgan Chase sees digital employees as a new model—somewhere between traditional software and human staff—which will require new frameworks for access and system management. As AI becomes embedded in everyday operations, banks are grappling with how to structure these hybrid workforces. According to AWS’s Scott Mullins, financial institutions are urgently working to answer key questions: How do we manage AI colleagues? How do we coordinate tasks between humans and machines? The banking sector is entering uncharted territory, and the new operating model is being written in real time.
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SOURCE: Technocracy News